The role involves providing exceptional account management for our clients across care home products. This means building strong relationships with clients at care home level by providing outstanding customer service. You’ll proactively add value through conversations and go out of your way to problem-solve for and please clients. You’ll need to ensure that we deliver on and exceed our promises to clients, which involves monitoring against deliverables on an ongoing basis and pulling together reports for care groups across all their homes.
You will need to build relationships with more junior team members at head office to enable a close working partnership to maximise value for their homes and group, and supporting in hitting client renewal targets and helping to identify and win upsell opportunities.
The Account Manager role involves ensuring the efficient and effective running of Out & About, as a key role around client-facing service delivery across a certain number of buses. Tasks range from overseeing timetables and scheduling, to building very strong day-to-day working relationships and communication with Conductors. You’ll need to identify trends across homes, as well as be mindful of risks and opportunities, to understand how we can improve and iterate the service.
You will also support our Activity and Exercise product, which means having good knowledge and content understanding around wellbeing and activity, and supporting in quarterly account management calls and reports for some clients who are on our legacy Exercise and Activity products.