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CARE SECTOR GETS BOOST TO WELLBEING AS THE CARE ASSOCIATION ALLIANCE AND OOMPH! FORGE STRATEGIC PARTNERSHIP

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A new partnership between the UK’s leading wellbeing provider for the care sector, Oomph! and the CAA has been launched to boost support for the physical and emotional health of those living and working in care and positively increase their quality of life.

The Care Association Alliance (CAA) is a national alliance of 50 local Care Associations across England supporting well over 6,000 Registered Care Services in residential and domiciliary care.

Melanie Weatherley, MBE, Co-chair of CAA said:

“The Oomph partnership will give CAA the extra bounce and drive to support essential activities delivered by our care workforce. This partnership could not have come at a better time, as we continue to support resident services recovering from the COVID-19 emergency alongside bringing additional benefits for our fabulous workforce whose wellbeing is paramount for any successful care service.”

Oomph! is an award-winning social enterprise founded in 2011 and is the UK’s leading wellbeing business for older and vulnerable adults and their care teams, uniting expert care with science and technology.

Oomph founder, Ben Allen said:

“My last 12 years in the care sector have been driven by the belief that everyone deserves a full life, for life.  This new partnership with the Care Association Alliance, such an important and influential organisation, allows us to work even closer with the people who deliver the daily care that allows this belief to become a reality. I’m excited that very soon we’ll be able to bring new tools to the sector that will support care givers directly and the Care Association Alliance will be a significant supporter in this.”

Oomph have a soon to be released, new ‘Oomph! On Demand’ platform with unique tools that will transform the way care providers can deliver qualified, adaptive, care centric content, 24-7.

Following 12 months of development, this flexible and simple to use digital resource, will offer tailored activity, exercise and TV content developed by experts in dementia, nutrition, wellbeing, mental health all in one easy to use wellbeing platform.

The extensive range of resources and tools will support residents, clients, care teams and family members to improve meaningful engagement and overall quality of life.

Content created by a combination of Oomph expert instructors and trusted partners, including ZooLab, Instructor Live and Arthritis Action, is available 24 hours a day and 365 days a year. Oomph will be showcasing the new platform at a forthcoming National CAA webinar in January, so look out for the invite that will be released very soon.

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.

Oomph Wellness and New Care celebrate 5-year partnership!

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Kerry Smith (Regional Support Manager), Dawn Collett (Commissioning Director) & Cath Fairhurst (Chief Operating Officer) were interviewed by Lisa Wilson from Oomph Wellness (Senior Customer Success Manager) to discover how Oomph has made a difference to the overall wellbeing of residents within New Care homes.

What does wellbeing mean for life at New Care and why is it important to you?

“It is incredibly important to us.  The wellbeing of our residents is a priority as it attributes towards a better quality of life. Being able to do the things that you have done before, learn new things and pick up new hobbies, and really keep your brain and spirit alive are all essential elements.

The personalisation of the wellbeing programme is incredibly important, and we’re committed to finding out what our residents did prior to moving into one of our homes and what they want to do now. The opportunity to both continue with existing hobbies and learn new things is fantastic because the more you expose residents to the range of wellbeing activities within the programme, you can broaden their horizons and enhance their lifestyle.  We find our residents are happier and more fulfilled when offered a daily menu of different wellbeing activities.

Sleep improves, residents eat better and move better. The best example of engagement we had was at Grosvenor Manor, where approximately 20 residents wanted to read all the research about Oomph and participated in the exercise training! Now, they are Oomph’s biggest advocates, and all of the team are trainers themselves so that they can lead engaging wellbeing sessions that benefit all of our residents.” Cath Fairhurst, New Care

Oomph and New Care have partnered for over 5 years now, what do you value about our long-term partnership?

“Firstly, how everything has evolved over the last five years. As a company New Care has grown from a few homes to eleven, soon to be twelve and Oomph has been part of that growth too. Oomph’s offering has improved too, and it is now bigger and better than it was at the beginning of our relationship.  This has had a massive impact on our ability to provide outstanding support for our residents. The value really sits with how we have both evolved together as a true partnership!” – Dawn Collet, New Care

What impact does Oomph training have for your care home staff and residents?

“Each New Care facility really embraces Oomph and the teams have taken it on board to use every day with residents. It provides structure and it’s great to see Oomph in action and the positive impact it has on everybody that is involved.” – Kerry Smith, New Care

“We have a phrase which is we should be ‘Oomph-ing’ morning, noon and night! I think the range of the offering is significant, and you have always covered the different aspects of support, but then there has been a broadening of that through the On Demand platform and the option for residents to access this service independently – which has been really significant. We’re really supportive of a holistic approach to wellbeing and utilising everything that Oomph has to offer. The Oomph programme can impact the wellbeing of the entire care home, both staff and residents alike.” –Cath Fairhurst, New Care

 

New Care has embraced the Oomph on Demand platform – what difference do you think it has made?

“The variety the On Demand platform provides and the multiple options and plans which you can follow is hugely helpful to the Wellbeing Co-ordinators as they are not wasting time thinking of things to do. Additionally, some of our Wellbeing Co-ordinators will always have a preferred focus area and it stops them from living in their comfort zone and broadens their horizons too. We invest in all of the Oomph training and Oomph resources, which in turn ensures the team have additional confidence to provide a much wider range of activities, which our residents love!” –Cath Fairhurst, New Care

What value do you see Oomph has for relatives and their impression of wellbeing provision in the homes?

“It is not only the relatives of the residents that live with us, but also families who are looking around the home.  They see a vibrant community with residents involved and engaged with the wellbeing activities.  It’s a pleasure to witness this stimulation and enjoyment.

“If a family were looking round a home and the residents were all sat in the lounge, in a circle, not really doing anything – which can be quite typical of a care home – it does not give the greatest first impression and you really would not want to place your mum or your dad there. However, if you walk into a care home and there is a range of activities going on and the staff members are very clearly involved, alongside the residents, this has a very positive impact on families.”  – Dawn Collett, New Care

“In our new homes we do have regular respite residents who visit whilst their relatives are on holiday. Some of these residents do actually consider their stay in the care home a holiday. They are absolutely full of joy when they are going home, commenting that they’re not ready to go home as they’re too engaged with activities! Such feedback is amazing and it’s a testament to the delivery of the Oomph programme within the homes and the positive environment that it creates.” – Cath Fairhurst, New Care

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.

Oomph On Demand users can now get Fit For Good!

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Oomph! On Demand has formed an exciting new partnership with exercise company Fit For Good! Fit For Good is a convenient and enjoyable way to improve your fitness  and they offer both live and pre-recorded sessions that will be available on the Oomph platform.

Oomph! On Demand provides engaging exercise and activity content 365 days a year, across a diverse range of topics and meeting a range of interests and abilities – meaning care teams are able to support residents to tune into live and recorded seated exercise sessions including things like ballet, chair yoga and mindfulness. Residents also enjoy a wide variety of activity resources, from virtual tours of Scotland to language lessons, and from history talks to music concerts.

The site is full of interactive quizzes, activity ideas, and an interactive activity calendar which can be selected according to a desired wellbeing goal or resident’s interests.

Fit For Good combine a mixture of cardio, strength, core, flexibility, and balance work to ensure that you stay fighting fit and are ready and able to take on everyday tasks. Fit For Good is aimed at older adults who want a conveniently located, full body exercise programme that doesn’t require getting down on the floor or paying a monthly subscription to a gym/leisure centre.

“We are excited to have partnered up with Oomph! Wellness so that we can livestream our seated fitness sessions to care homes across the UK. Over the course of 45 minutes, you will work the entire body by combining a mixture of cardio, strength, core, flexibility and balance work. Regularly taking part in our sessions is a great way to help you get stronger and fitter, as well as improve your balance and core strength. Our classes are for anyone, and you have the option to take rest whenever you need to. We also strive to make our sessions fun and enjoyable, as it’s really important for us to create a sense of community, so feel free to use the chat feature to give a shout-out or to tell your instructor Jordan what your favourite exercise is” – Jordan Burns, Director of Fit For Good.

“We are so excited to be partnering with Fit For Good, an organisation that holds similar values to ours. Their commitment to helping others improve their physical and mental health through exercise is truly inspiring, and we cannot wait to bring you more varied exercise content from Jordan and the team. It is really exciting about what the future holds. Together, we can help even more older people lead healthier, happier lives.” – Jack McKechnie, Content Creation Lead at Oomph! Wellness.

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.

Hartford Care invests in bringing digital delights to its 16 care homes

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Hartford Care invests in bringing digital delights to its 16 care homes

Leading care provider Hartford Care has teamed up with well-being specialists Oomph! and the Digital Rainbow to equip its 16 care and nursing homes with the latest digital technology, designed to improve, enrich, and enhance the lives of its residents and teams.

Each home now has an interactive table provided by The Digital Rainbow, which delivers digital delights to residents and team members using a wide range of Google Store apps.

The care homes can download the apps most suitable for their own individual needs, for example, organising a games session, accessing a range of quizzes, or enjoying a musical concert.

The interactive table, which resembles a giant iPad, is also designed to improve the wellbeing of residents living with dementia with specialist sensory and reminisce apps through which they can touch, explore colour and listen to music.

Equipped with a rechargeable battery, each table is built on wheels, allowing it to be moved around. This enables even those residents who are confined to their rooms to enjoy all its digital activities.

Hartford Care’s care homes now have full access to Oomph!’s new digital platform, Oomph! On Demand. This platform provides engaging exercise and activity content 365 days a year across a diverse range of topics, meeting a wide range of interests and abilities.

Care teams can support residents tuning into live and recorded seated exercise sessions including activities like ballet, chair yoga and mindfulness. Residents can also enjoy a wide variety of activity resources – fromm virtual tours of Scotland to language lessons, from history talks to music concerts.

The site is full of interactive quizzes, activity ideas and an interactive activity calendar that can be selected according to a desired wellbeing goal or a resident’s interest.

Kevin Shaw, CEO of Hartford Care, says:

“It’s been an exciting time for us as we introduce Oomph! and the Digital Rainbow tables in all our care homes. It’s a huge investment for Hartford Care but both products will greatly enhance the well-being and lives of our residents, their families, and our teams.

“Having so many exciting and ground-breaking new resources at hand 24/7 will ensure everybody has non-stop enjoyment helping them to live their best lives with us.”

Jonny Milburn, Managing Director of the Digital Rainbow says:

We are delighted to have been chosen by Hartford Care to assist with this project and seeing all the lovely feedback so far.”

Matt Hamblin, Business Director at Oomph Wellness, comments:

“We are excited to be partnering with Hartford Care to drive person centred wellbeing in the homes and ensure that staff and residents have access to inspirational wellbeing activities 24/7, 365 days a year. Oomph! will work closely with Hartford Care to ensure we are constantly providing meaningful engagement across every home.”

Already, the digital tables are proving a huge hit at Hartford Care’s homes. Kay Jerrams, manager of Ashley Grange Nursing Home in Downton, Wiltshire, says:

“The digital table is the best thing ever to happen to care homes. Our residents are currently having a great time bowling on it. It really a fantastic way to engage and inspire everybody.”

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.

Oomph On Demand and ZooLab form exciting Content Partnership…

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Oomph On Demand and ZooLab form exciting Content Partnership… providing inspiring animal content for residents across the UK!

Animal experts, ZooLab, have formed a partnership with Oomph! On Demand to provide a series of virtual animal encounters that educate on a variety of different species from the animal kingdom – from tree frogs to snakes, to giant millipedes and African land snails.

The content will provide meaningful engagement for residents across the UK that will amaze, educate and inspire, as part of a wider range of activity resources that are available on Oomph On Demand covering multiple topics.

Oomph! On Demand provides engaging exercise and activity content 365 days a year, across a diverse range of topics and meeting a range of interests and abilities –meaning care teams are able to support residents to tune into live and recorded seated exercise sessions including things like ballet, chair yoga and mindfulness. Residents also enjoy a wide variety of activity resources, from virtual tours of Scotland to language lessons, and from history talks to music concerts.

The site is full of interactive quizzes, activity ideas, and an interactive activity calendar which can be selected according to a desired wellbeing goal or resident’s interests.

ZooLab will become an integral  part of the Oomph On Demand platform, where they will be hosting a range of themed workshops, as well as providing a selection of activity resources. They have been visiting care homes with animals for over twenty years, and their rangers are dementia friend trained which gives them a great understanding when interacting with residents in a care setting. Now ZooLab also provide virtual animal sessions with their team of experts to be able to reach even more residents more often, with their portfolio of engaging and educational animal content

ZooLab are looking forward to delivering virtual sessions for Oomph and reaching residents in a large number of care homes. Residents can interact with the presenter through the chat function and ask questions about the animals, and they will also have access to printable animal quizzes. Workshop sessions will be themed capturing key calendar days such as Halloween and Christmas. 

“ZooLab are very excited to be partnering with Oomph! We’ve had huge success with providing animal therapy sessions face-to-face and online in care settings over the years. On Demand is a fantastic way to give staff another method of providing activity sessions to residents and help increase social interaction.” – Diane Mathison, ZooLab Managing Director

“We are all delighted here at Oomph! to be partnering with ZooLab. Not only will we be able to bring exciting animal encounters to all of our clients who have access to Oomph! On Demand, but we will also be able to bring Georgie’s engaging enthusiasm and knowledge. These workshops are only the beginning of a long and exciting relationship that will have a positive impact on so many people’s wellbeing. We can’t wait to see what the future holds!” Jack McKechnie, Content Creation Lead

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.

An insight into David Wilson-Wynne’s role at Balhousie Care Group…

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An insight into David Wilson-Wynne’s role at Balhousie Care Group and his thoughts on what care quality really means…

“I am so glad there are organisations like Oomph! taking a therapeutic approach to care. The care sector has come so far and couldn’t have done it without businesses like Oomph! It is incredible.”

What is your role at Balhousie?

“My name is David, and I am the Quality and Improvement Partner for Balhousie Care Group. We are the largest operator of care homes within the Northeast of Scotland, currently operating at 26 sites, and my core focus is to identify areas of improvement across the portfolio of homes and to align with the Care Inspectorate’s requirements. But also, to look at good practice within our homes and to drive consistency, across every site.”

What does quality mean to you personally and what does quality mean to Balhousie?

“I think for myself quality is all about consistency and how we can ensure that our residents can continue to live a full life.  I think in our sector there is a tendency to focus on what’s negative, particularly in the media. From our point of view, quality is about little golden nuggets every day and our staff – we call them our Everyday Heroes – are essential to maintaining residents’ quality of life. To me that’s what quality encompasses.”

In your opinion, what is the difference between good and outstanding wellbeing in a care home?

“Being good is about always offering alternatives and choice within care practise and being quite specific about what we can do. Outstanding is whereby we can do that while still maintaining an individual’s cultural and social identity, which is absolutely crucial. My background has always been dementia and dementia practise specifically, and I’m in a position now whereby we can look at what is good within our care homes, but how can we always strive to be better, so whether it be, for example, fully utilising the On Demand platform in every home and how we can make everything truly person centred.”

Why do you think Oomph On Demand is a great resource?

“When I was first shown a demo of the whole On Demand platform it was just jaw dropping, because within a very short space of time Oomph! have been able to capture true person-centred content with such breadth and variety. For example, I searched with just the word “horse” and I could not believe the amount of resources that came up utilising one word. If I had had that 15 years ago it would have been absolutely incredible. “

How has Oomph On Demand supported staff wellbeing?

“We’ve all been through a difficult time because of the pandemic, but predominantly for our staff, who have sacrificed so much to ensure that the residents have true consistency, it has been difficult.  Oomph! has provided a different spin on things whereby staff themselves are sitting down with residents and engaging in something which is very positive, brightly coloured, attractive, and engaging. I’ve seen that from myself first-hand which is fantastic for both residents and our staff.”

What in your opinion would you like to see moving forward from the platform, are there any additional features you would like to see?  

“It really is about being as targeted as possible with very specific content to meet the needs of specific conditions and individual residents.”

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.

The importance of mindfulness to enhance care staff wellbeing…

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The importance of mindfulness to enhance care staff wellbeing…

Context

The last few years have highlighted more than ever the importance of looking after our own mental health and wellbeing. Covid-19 has further highlighted the impact stress, anxiety and neglected mental wellbeing can have.

A recent UNISON survey shows a substantial proportion of care workers have suffered problems during the pandemic including post-traumatic stress disorder (PTSD), with more than two thirds (68%) saying their mental health has declined. With stress and anxiety rising in the care sector ways to support these essential workers is crucial. Mindfulness has become increasingly popular in recent years as a way of increasing overall wellbeing.

Mindfulness – the facts

Mindfulness is defined as “Paying attention to something, in a particular way, on purpose, in the present moment, non judgmentally” (Kabat- Zann 2003). However, what does this really mean? And how can this help us as individuals? Simply put, Mindfulness exercises are ways of paying attention to the present moment using techniques like meditation, breathing, and yoga. Training helps people to become more aware of their thoughts, feelings, and body sensations so that instead of being overwhelmed by them, they’re better able to manage them.

Research has shown that practicing mindfulness can improve anxiety, stress and the feeling of ‘burn out’ (Chiesa A, Serretti A, 2009) whilst also improving cognitive skills such as improved reaction times, comprehension scores, working memory functioning and decision-making (Zeidan F et al, 2010). Other research suggests that employees who practise mindfulness have less emotional exhaustion, better work-life balance and better job performance ratings. (Hafenbrack et al, 2013). In fact 66% of GPs say that they would support a public information campaign to promote the potential health benefits of Mindfulness meditation (ICM survey, 2019)

With 70 million working days lost each year due to stress and anxiety (mind.org.uk) costing employers between £33-£42 billion a year (Thriving at work report, 2017) it seems vital for organizations to invest in wellbeing support.

By providing mindfulness and wellbeing workshops companies can increase productivity, organizational performance, reduction in staff stress and therefore time off work and increased job satisfaction.

OOMPH and Mindfulness

Oomph Wellness are partnering with Kate Thubron – Mindful care Consultancy to do just this. Launching interactive workshops that provide staff with a ‘mindful toolkit’ on recognizing, addressing and managing the signs of stress, anxiety and poor mental wellbeing whilst also providing on demand services such as exercise classes and relaxation sessions. The toolkit includes techniques in mindful breathing and how to focus on the movement of their breath (whilst being aware) but not engaging in thoughts at that present time. Breathing correctly can have a physical impact on the body to help reduce bp, pulse and respiration rate whilst increasing brain waves to release serotonin.

Staff are taught techniques to help manage modern day stress by using the 4As approach and the Circles of control. Understanding what they can control, what they can influence but also what they are unable to control in a particular situation. Allowing this to be used in 1-1s, supervisions or independently as a reflective practitioner. The GLAD technique is also shared where staff are encouraged to focus on paying attention to certain positive aspects that are around them, but which frequently go unnoticed. Looking at one thing they are grateful for in that day (G), one thing that they learnt (L), an accomplishment(A) ( big or small) and a delight that touched them that day(D).

Staff are given time and the sense of being given the permission that it is okay and in fact it is needed to stop at times to refocus your mind. The mindfulness practice is also shared with those that they care for with mantras, guided imagery, chair based yoga and colour breathing meditation. Providing mindfulness for both care teams and residents.

How organizations can support staff wellbeing

  • Investing in mindfulness and wellbeing programmes for staff
  • Ensure that there are inclusive polices in place to recognise staff’s mental health
  • Enrolling a wellbeing ambassador to show staff that the company commit to supporting them

Conclusion

In essence, providing mindfulness opportunities to staff has several benefits. While it can bring awareness to staffs own mental health needs it has also shown to reduce stress, anxiety, and overall wellbeing. By allowing staff to feel supported this can increase organizational performance, making it a win-win situation for both parties.

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.

The National Care Forum and Oomph! Wellness renew partnership with a shared ambition to create positive change for older adults

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The National Care Forum and Oomph! Wellness renew partnership with a shared ambition to create positive change for older adults

Oomph! Wellness, the UK’s leading wellbeing business for older adults, and the National Care Forum (NCF) are both committed to positively supporting people who live and work in the social care sector to help improve their wellbeing post-pandemic.

In their recent research Age UK aims to measure how older people in the UK are doing. Their research highlights ‘the most striking conclusion from our Index is the importance of maintaining meaningful engagement with the world around you in later life – whether this is through social, creative or physical activity, work, or belonging to some form of a community group.’ https://www.ageuk.org.uk/our-impact/policy-research/wellbeing-research/

Professor Vic Rayner OBE, CEO, NCF said:

“The need for engaging activities tailored specifically for older people is essential to a life well lived, particularly after the pandemic when access to such vital wellbeing resources were limited. Our ongoing partnership with Oomph! Wellness enables our members to access both On Demand resources and engaging exercise and wellbeing training.”

Matt Hamblin, Business Director, Oomph Wellness said:

“We are delighted to be working in partnership with the NCF to drive meaningful engagement across the care sector. Additionally to have the opportunity to connect directly with NCF members and share our thinking and guidance for future innovation and support.”

Oomph On Demand is offered at a discounted rate for all NCF members. It was launched to provide a flexible digital resource that provides activity, exercise and TV content all in one easy to use wellbeing platform. It provides a wide range of resources to support residents, clients, care givers and family members to improve meaningful engagement and overall quality of life.

Content is available 24 hours a day and 365 days a year. Content is created by a combination of Oomph expert instructors as well as trusted partners including History Hit, Instructor Live and Arthritis Action to mention just a few.

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.

10 top tips for dignified mealtimes for someone living with dementia

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10 top tips for dignified mealtimes for someone living with dementia

 Oomph Wellness in partnership with Kate Thubron,

Mindful Care Consultancy

  1. Set the scene

Dining rooms should be inviting, welcoming and have a family feel. The environment should provide sensory cues that it is time for a meal.

  1. Beware of the tableware and crockery

Use plain tablecloths, placements, and crockery. Patterned tableware can cause confusion and visual disturbances. Additionally, ensure that the plate and tablecloth are different tonal colours with the food also a different colour to the plate. E.g. white mashed potato on a white plate may be difficult to be seen.

  1. Advanced decisions

Avoid asking the person what they would like in advance – e.g in the morning after their breakfast! People with dementia experience difficulty with their short-term memory and will often struggle to remember what they requested. Allow the person to choose the food they want to eat at the time they will be eating it.

  1. Visual choices

Provide visual choices at mealtimes. This may be in the form of a visual menu or showing plated up meals to allow the person to use all their senses to decide what they would like to eat.

  1. Presentation of meals

Present the food in a nice manner, including pureed meals. Ask yourself whether you would be happy to receive and eat the meals provided.

  1. Protective clothing

Always give choice on whether someone would like to wear protective clothing for mealtimes and make sure these are dignified and not childlike. E.g dining scarfs.

  1. Finger foods

For those that find it hard to eat a full meal, finger foods may be more beneficial.

  1. Family mealtimes

Sit, eat and engage with residents at mealtimes as a family. Do not stand at the side and watch.

  1. Opportunities for independence

Provide opportunities for independence. This could be serving vegetables from a self-serving bowl on the table, using adapted cutlery or putting sugar in their tea with assistance.

  1. Hand under Hand

Become aware of Teepa Snows Hand under Hand technique to help those needing assistance with mealtimes.

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.

10 top tips for better communication with a person living with dementia

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10 top tips for better communication with a person living with dementia

Oomph Wellness in partnership with Kate Thubron,

Mindful Care Consultancy

  1. Positive approach

Before you speak, make sure the person can see you approaching and are in eye view without blocking their personal space.

  1. Feeling heard

Address them by their name and provide your full attention, ensuring that the person feels heard.

  1. Speak clearly avoiding lots of questions

Speak slowly and clearly in short sentences. Avoid open ended questions or offering too many choices

  1. Listen well

listen carefully with empathy and understanding.

  1. Respectful language

Never use childlike language to the person.  Remember and be respectful of their past and experiences

  1. Meaning behind the words

Avoid criticizing, correcting, or arguing – Look for the meaning and feelings behind the words

  1. Give time

Allow time for a response. It may take a little longer to think about the message and respond.

  1. Awareness of nonverbal communication

Be aware of your nonverbal communication and body language. Provide visual cues to help deliver your message.

  1. Diminish Distractions

Be aware of background noises and reduce this as much as you can

  1. Positivity

Be positive, sensitive, and encouraging

For more information about Wellbeing Training and Oomph On Demand please contact Oomph here.